Solutions
Seven products. Most businesses start with one.
Each one collects or acts on a different part of the customer experience. They share the same customer record, so whichever you begin with, the others get more useful when you add them.
ListenProducts that collect what customers do and say.
01Smart MenuDigital menu and verified rating — where the visit starts leaving signals.Start here if guests order from a QR code, a tablet or a counter screen.02Reviews & FeedbackCollect and read what customers say, across every channel.Start here if reviews and feedback arrive in three or four different places.
RespondProducts that act on it — a reply, a message, a recovery.
03Customer RecoveryCatch a bad experience early enough to fix the relationship.Start here if complaints get fixed but you never find out whether the customer came back.04LoyaltyGive regulars a reason to return — and recognition on time.Start here if the same people come in every week and nothing tells them apart from a first-timer.05Customer EngagementReach the right customer at the moment it still means something.Start here if you send offers on a schedule rather than because something happened.
Understand & decideProducts that work out what it all means, and what to do first.
06Customer IntelligenceConnects every signal into one understanding of each customer.Start here if the same customer exists separately in four different systems.07Manager PulseWhat deserves attention first, with the evidence behind it.Start here if your morning starts with more open tabs than decisions.
Not sure which one you need?
Most businesses start from the records they already keep rather than the product they think they want. Tell us what you collect today and we will tell you which of these seven is the place to begin.
No account required. A UMI team member will follow up.